Operations Associate - Training and Quality

Operations Associate - Training and Quality

Pasig, Metro Manila, Philippines Filinvest Land Inc.

About the job Operations Associate - Training and Quality

Job Summary

The Operations Associate - Training & Quality is assigned to facilitate daily training programs, prepare and designs training materials, conducts side by side audits/coaching, conducts mystery shopper and blind audits, conducts the monthly assessments of new hires on the first 6 months, runs the operations recognition and engagement activities.

Duties and Responsibilities

1. Facilitates training programs and conducts and records performance audits across all Operations’ units with external customer interaction and across all service provision platforms (call, e-mail, face to face, chat) and request processors with the aid of established procedures and processes

2. Collects, compiles, reviews, evaluates, and records audit results and conducts...