Operations Associate

Role Overview

An Operations Associate will assist with process and system improvements, conduct quality reviews of orders processed by others in the organization, provide training, and perform other duties.

Duties and Responsibilities

• Proactively address, resolve, and/or elevate any operational issues affecting the customer experience.
• Manage communication with all sales departments and process all customer orders, returns, and ensure that all procedures are carried out according to best practices.
• Follow proper protocols to ensure correct order entry and fulfillment.
• When processing POs, quotes, and RMAs, ensure completeness and accuracy.
• Enter data into a variety of organization software systems.
• Work in cross‑functional teams to define and review operational and logistical procedures, as well as introduce new procedures as required.
• Define and execute improvements to order management processes ...