Operations Associate - First Line Support

Overview

Operations Associate - First Line Support, Tribe Procurement & Cost Management within COO Finance at ING. The role focuses on proactively solving problems, supporting colleagues worldwide, and contributing to continuous improvement of services and processes. This position operates in an international environment with collaboration across multiple locations.

Responsibilities

• Receive and manage incoming support requests through phone, email, and chat channels.
• Investigate and resolve first-line operational and technical issues.
• Escalate complex cases to the appropriate teams when needed.
• Maintain accurate documentation and reporting of support activities.
• Build strong relationships with internal stakeholders across multiple countries.
• Identify opportunities to improve support processes and customer experience.
• Contribute to a high-performing and collaborative agile team.

Qual...