Operations Associate

About the Role

We are looking for a highly motivated and detail-oriented Operations Associate to manage day‑to‑day logistics execution, ensure seamless order fulfillment, and deliver best‑in‑class operational service for our new digital telco brand in MENA. You will play a critical role in managing logistics and warehousing partner performance, streamlining and improving processes, and enhancing the overall customer experience across SIM card delivery and order lifecycle operations. This is a hands‑on, performance‑focused role that requires a strong grasp of logistics, fulfillment KPIs, and customer‑first thinking.

Responsibilities

• Build and manage strong relationships with 3PL partners (e.g., warehousing, procurement, last‑mile delivery), enforcing clear SLAs and KPIs to meet service standards.
• Conduct daily operational reviews, weekly check‑ins, and monthly/quarterly business reviews to evaluate performance and drive accountability.
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