Found Description
Under the general guidance of the Head of Operations and within the limits of Global Food Ventures policies, procedures, and manuals, the Kitchen Comm’s Shift Leader is responsible for building and maintaining high quality of communication standards and executing the company strategy in his area of responsibility.
1. Processing of Direct and Market Place Orders
- Process orders received directly from customers through calls, own or third party platforms.
- Verify customer address details and book drivers to pick up direct and market place orders.
- Communicate with third party logistic companies to prevent any potential delay and provide solutions in case of any delay.
- Communicate with customers in case of any special requests, 86 items (non available items), potential delay, item replacement, and any requests that might be unfulfilled. Complaint handling for low-mid level complaints and escalate high-critical to line manager. ...