Operations assistant manager, health and dental claims

<>The Operations Assistant Manager, Health & Dental Claims, oversees daily operations of claims teams, ensuring accurate and timely adjudication while driving strong people leadership, customer experience, and process improvement.

Position Responsibilities

• Manage daily operational activities across large or multiple Health & Dental Claims teams to meet quality, accuracy, timeliness, and service-level targets.
• Set daily and weekly priorities, allocate resources, and adjust plans to meet operational demands and customer expectations.
• Monitor key performance indicators and operational data, identifying risks, trends, and opportunities to improve results.
• Provide formal supervisory leadership including coaching, development planning, performance management, and skill‑building for team members, including supervisors/leads.
• Support employee well‑being, inclusion, and team engagement through open communication and supportive leadership. <...