Operations Analyst - (Fy26-4 (Xico)

About Salesforce

Salesforce is the leading AI CRM, dedicated to driving innovation and keeping core values at the heart of everything we do.

Responsibilities

• Manage internal case queue(s), own and triage requests with leaders, perform account forensics, execute requests, provide status updates, and close cases within the designated time frame.
• Help drive attrition mitigation by partnering with and guiding Renewals Managers through transactional to complex cross‑cloud deals, explaining financial and metric impact to stakeholders.
• Business partnering: build relationships with Renewals Managers, Sales, Revenue Recognition, Deal Desk Support, Sales Operations, and Legal to drive deal execution.
• Provide suggestions and assistance for contract negotiations or customer satisfaction issues.
• Conduct data quality reviews and audits to ensure accuracy, integrity, and compliance with established standards.
• Stay inform...