Operations Administrator

Shape your future with a career at Shell Energy.

Shell Energy combines deep expertise and true innovation to help our electricity and gas customers navigate a rapidly changing market. We’re seeking people who bring the drive to succeed in providing the energy businesses and households need for today and tomorrow.

The Operations Administrator supports Commercial & Industrial (C&I) electricity customers across the full customer lifecycle. The role involves high-volume administrative tasks, customer interaction, and coordination with internal and external stakeholders to ensure accurate and timely service delivery.

With respect, integrity and honesty you will:

• Manage a high volume of daily administrative tasks and customer queries
• Administer billing and claims for Electricity Rebate customers in line with government requirements
• Respond to customer and stakeholder enquiries via phone, email, and other channels
• P...