Operations Admin (Scheduler)

We are a world-leading smart mobility SaaS company with over 2,500,000 subscribers across 24 countries, and we are looking for anOperations Admin Staffto join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities

• Scheduling with our customers of all installations
• Manage fast turnaround times and ensure installations has short lead times.
• Handle customers enquiries via inbound calls and email correspondence.
• Escalates enquiries or issues to relevant departments and ensure proper follow-up.
• Ensure quality customer service and maintaining good phone etiquette.
• Provide customer support activities.
• Quality checking of new processed sales agreement.
• Assist with any administrative duties and to perform any ad-hoc duties, as and when required. ...