Found Description
Responsibilities
- Provide administrative support to the operations team, including scheduling meetings, managing calendars, and preparing reports
- Assist with onboarding new drivers and riders
- Maintain accurate and up-to-date records of driver and rider information
- Input and update data into relevant systems, such as CRM and operational databases
- Ensure data accuracy and consistency
- Generate reports and analyze data to identify trends and insights
- Identify and resolve operational issues, such as driver availability, rider complaints, and system malfunctions
- Escalate complex issues to the appropriate team members
- Provide support to riders and drivers through various channels, including phone, email, and chat
- Resolve customer inquiries and complaints in a timely and professional manner
- Identify opportunities to improve operational processes and workflows
- Contr...