Operations Account Manager - Bi-Lingual Spanish, English

Responsibilities

• Support high-quality execution of account operations, pilots, and deployments
• Maintain accurate reporting, project tracking, and customer communications
• Proactively identify risks, blockers, and opportunities within assigned accounts
• Build foundational relationships with customer stakeholders and franchisees and support with sales orders and onboarding while transition to delivery services for installation
• Leverage AI-enabled tools and automation to improve customer engagement, operational efficiency, reporting accuracy, and identification of revenue growth opportunities.
• Serve as a day-to-day operational point of contact for assigned customer accounts, under the direction of a Senior Operations Account Lead
• Support regular customer touchpoints (status calls, check-ins, follow-ups) to ensure alignment and satisfaction
• Track customer feedback, issues, and action items, an...