Operations Accelerator - Service Management Analyst

Perform compliance and quality assessments based on the defined Operations Maturity Framework by the Business Excellence team

Support Service Management Lead and Account Managers in monitoring incidents; ensure failed service levels are analysed, resolved, and followed up in a timely manner with CBS Tower delivery leads

Perform and/or support continuous improvement initiatives to enhance or automate current ways of working and reporting

Develop project management capabilities by supporting improvement initiatives, with progression towards independently leading small to medium-scale projects that drive operational efficiency and service excellence

Build understanding of end-to-end processes and data flows across key business functions (e.g., Procurement, HR, Finance) to strengthen service insights, improve reporting accuracy, and identify ...