Operationally Focused Customer Success Manager

Lead operational excellence and client success as a Customer Success Manager in a fully remote position with Your Startup Operations. Build meaningful client relationships and mentor VAs effectively.

As the voice of Your Startup Operations, you will cultivate trust with clients while facilitating the onboarding of virtual assistants. Your responsibility is to ensure that both parties thrive through efficient processes, regular performance reviews, and effective communication. Your experience across diverse industries will give you the edge in understanding and enhancing business operations.

Key Responsibilities:
• Primary contact for clients from onboarding to engagement
• Select appropriate VAs in coordination with recruitment
• Conduct process mapping and onboarding training
• Maintain client and VA alignment with expectations
• Evaluate and report on client health metrics

Requirements:
• Proven experience in ...