Operational Process Manager At Rbc Moncton

Elevate operational efficiency as the Manager, Operation Process Optimization at RBC, based in Toronto, Canada. Focus on enhancing the payments portfolio while leveraging strategic insights to streamline processes. This full time managerial role emphasizes optimizing end-to-end operational processes across various lines of business and PCO partners.

You will harness data and operational insights to influence front and back-end designs, ensuring improved client experiences and higher efficiency. A key part of your role includes engaging with teams to drive digitization efforts and automation strategies.

Key Responsibilities

• Optimize end-to-end operational processes for seamless outcomes
• Oversee Center SLA performance and engage cross-functional teams
• Provide operational insights based on SLAs and KPIs
• Collaborate to establish and refine SLAs with LOBs
• Conduct analysis to identify transformation opportunities <...