Found Description
- Sustain awarded business and support related growth
- Drive operational efficiency and performance
- Prepare operational data and present performance results
- Develop and control KPIs and improve data quality by proactive collaboration with Cluster Operations
- Escalate and follow through on operational, data quality and KPI issues by conducting root cause analysis and defining corrective actions
- Serve as single point of contact for all operational issues and escalations, with a responsibility of updating relevant stakeholders
- Drive customer satisfaction by implementing value added solutions and continuous improvement projects
- Implement new lanes of existing key accounts to ensure customer service level agreements are met
- Maintain customer SOP and ensure communication and training is provided
- Ensure that the customer set up in company systems is in place including relevant interfaces and reporting solu...