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Operational Intelligence Specialist

Intact

toronto, on, Canada Full-time June 17, 2026

Found Description

About the role
We are seeking an Operational Intelligence Expert to define, lead, and evolve the operational intelligence practice across the Technology sector. This role owns the Technology Operating Model—gathering, processing, and publishing operational insights—while evangelizing best practices, and monitoring/enforcing adoption and compliance.Salary
Salary range (but not limited to): 109,900 - 134,300Annual bonus target
15%What you'll do here:
Operating model & governanceSet standards, ownership, data quality rules, compliance mechanisms, maturity assessments, and policy/metric guardrails aligned to reliability, security, continuity, cost, and user experience.Data pipelines & reportingArchitect unified telemetry pipelines across observability, ITSM, CMDB, CI/CD, and business signals.Deliver executive dashboards, service scorecards, and self‑service analytics with portfolio‑to‑component drilldowns.Define KPIs and reporting rhythms (e.g., OKRs).Knowledge management & vis...

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