OPERATIONAL INTELLIGENCE ADMINISTRATOR

We are looking for a hands‑on, tech‑savvy individual to support the launch of our software products. This person will play a critical role in onboarding early users, resolving app and portal‑related issues, collecting feedback, and supporting field teams during the pilot phase. They will act as a bridge between users and the product team to ensure a smooth and effective rollout.

Key Responsibilities

• User Onboarding & Training
  • Guide new users through setup, registration, and basic usage of the app and admin portal.
  • Conduct training sessions or demos as needed.
• Troubleshooting & Support
  • Provide timely, hands‑on technical support to resolve user queries (in‑app, admin portal, login issues, etc.).
  • Escalate complex technical issues to the engineering team when necessary.
• Pilot Shadowing
  • Work alongside users during their first interactions with the app to understand...