Operational Controls Governance Manager Role (London)

Take on a leadership role as the Operational Controls Governance Manager with Manulife in Waterloo, Ontario. This hybrid position centers on managing operational risks and fostering stakeholder collaboration. In this role, you will represent Canada Operations in implementing the Operational Risk Management Framework while ensuring effective risk governance. Key Responsibilities

Implement core components of the Operational Risk Management Framework Independently manage corrective action plans Conduct risk assessments for impactful projects Lead audit engagements and respond to audit findings Document root cause analysis for operational incidents Requirements

5–7 years of experience managing operational risks Familiarity with insurance and contact center operations Robust analytical and critical thinking abilities Effective communication and presentation skills Highly organized with a strategic mindset Contribute your expertise in risk management and controls to advance...