Operation manager

The Operations Manager is responsible for overseeing and optimizing the performance of multiple pawnshop branches across the Mindanao regions. The role ensures operational efficiency, compliance, and achievement of business targets while developing strong leadership capability among branch supervisors and staff. This position plays a key role in driving profitability, standardizing operations, and strengthening field execution across geographically dispersed branches.

Key Responsibilities

• Supervise and manage daily operations of multiple branches across assigned Mindanao areas.
• Ensure achievement of branch KPIs such as lending, appraisal, redemption, and sales targets.
• Conduct regular field visits, audits, and operational assessments across branches.
• Mentor, coach, and develop branch supervisors, appraisers, and frontline staff.
• Enforce company policies, operational standards, and compliance requirements.
• I...