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Operation Manager

NPAworldwide

Johor Bahru, Johor, Malaysia Full-time July 15, 2026

Found Description

Essential Functions:

  • Responsible of statistics and KPI´s of operational performance in the country/branch.
  • Responsible in the relationship with IATA at National Level and fulfill with the operational requirements of IATA.
  • Awareness to key import and export vertical market in order to work closely with M&S (what is M&S?) development.
  • To support in sub-contractor management function, supplier and control for agreement and monitoring of their performance (post landing services, customs clearance, etc)
  • Responsible for customer services function, customer retention and cross selling in cooperation with M&S into the country/branch.
  • Work closely with partners and Sales Team to define necessary product to achieve the targets budgeted.
  • To Work in accordance to the compliance rules and policy.
  • Relation with customers and Carriers.
  • Visit to customers and potential customers together with the Sales Team for technical ...
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