Found Description
Description
The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.
Essential Functions / Core Responsibilities
- Analyze and maintain all Client Service Level Agreements, implementing improvement plans as needed.
- Maximize revenue generation and support both short- and long-term financial goals, including forecasting, budgeting, and tracking billable and non-billable hours.
- Select, train, develop, and manage the performance of direct reports and their teams in line with company policies and legal requirements.
- Manage and review operational reports, including attendance adherence, performance metrics, and client scorecards.
- Bui...