Found Description
Become an invaluable part of OpenText's team as a Premium Support Specialist focusing on Fortify. This position combines advanced technical skills with customer engagement, aimed at enhancing client satisfaction and retention.
As a Premium Support Specialist at OpenText, you will work with customers to provide personalized technical assistance in OpenText Application Security. Your role will focus on building relationships while offering technical mentoring, optimizing solutions, and minimizing operational risks. Flexibility and effective communication are key competencies for success.
Key Responsibilities:
• Manage customer incidents as the primary contact
• Provide detailed support assessments to clients
• Establish trusted relationships through in-depth understanding
• Recommend operational best practices proactively
• Collaborate with internal experts for timely issue resolution
Requirements:
• Preferred Bachelor’s degree in tech or equivalent experience<...
As a Premium Support Specialist at OpenText, you will work with customers to provide personalized technical assistance in OpenText Application Security. Your role will focus on building relationships while offering technical mentoring, optimizing solutions, and minimizing operational risks. Flexibility and effective communication are key competencies for success.
Key Responsibilities:
• Manage customer incidents as the primary contact
• Provide detailed support assessments to clients
• Establish trusted relationships through in-depth understanding
• Recommend operational best practices proactively
• Collaborate with internal experts for timely issue resolution
Requirements:
• Preferred Bachelor’s degree in tech or equivalent experience<...
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