Found Description
Join OpenText as an Enterprise Support Manager, specializing in customer success and optimized service delivery. Your role involves deep engagement with clients to navigate complex software landscapes.
In this position, you will serve as a dedicated expert to help customers maximize their use of OpenText solutions. By building trust and fostering relationships, you’ll enable clients' growth and satisfaction. Your experience will be crucial in addressing their needs and aligning support with business objectives.
Key Responsibilities:
• Provide non-technical support advisory to customers
• Develop customer relationships through regular interactions
• Analyze support cases for trends and recommendations
• Facilitate meetings with internal stakeholders
• Assist with upselling opportunities in collaboration with sales
Requirements:
• Bachelor’s preferred with 5-7 years of experience
• Expertise in Predictive Analytics or Hybrid IT Management
• Strong leaders...
In this position, you will serve as a dedicated expert to help customers maximize their use of OpenText solutions. By building trust and fostering relationships, you’ll enable clients' growth and satisfaction. Your experience will be crucial in addressing their needs and aligning support with business objectives.
Key Responsibilities:
• Provide non-technical support advisory to customers
• Develop customer relationships through regular interactions
• Analyze support cases for trends and recommendations
• Facilitate meetings with internal stakeholders
• Assist with upselling opportunities in collaboration with sales
Requirements:
• Bachelor’s preferred with 5-7 years of experience
• Expertise in Predictive Analytics or Hybrid IT Management
• Strong leaders...
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