Found Description
Elevate your career with OpenText as an Associate Technical Support Specialist, providing essential support and solutions in a remote or hybrid environment. Your expertise will help customers thrive with cutting-edge information management solutions.
As part of the OpenText team, you will leverage your technical skills to diagnose and resolve complex issues, ensuring high-quality support for customers and partners. Your role emphasizes end-to-end technical support, documentation diligence, and collaboration with Tier 2 and Tier 3 teams to address escalations and support needs.
Key Responsibilities:
• Provide technical support via phone and email
• Manage multiple customer cases with precision
• Collaborate on bugs, feature requests, and trends
• Support disaster recovery testing and data protection
• Maintain Knowledge Base content for continuous improvement
Requirements:
• Excellent communication skills in English
• Experience troubleshooting Microsoft 36...
As part of the OpenText team, you will leverage your technical skills to diagnose and resolve complex issues, ensuring high-quality support for customers and partners. Your role emphasizes end-to-end technical support, documentation diligence, and collaboration with Tier 2 and Tier 3 teams to address escalations and support needs.
Key Responsibilities:
• Provide technical support via phone and email
• Manage multiple customer cases with precision
• Collaborate on bugs, feature requests, and trends
• Support disaster recovery testing and data protection
• Maintain Knowledge Base content for continuous improvement
Requirements:
• Excellent communication skills in English
• Experience troubleshooting Microsoft 36...
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