Found Description
**What will you work on?**
As part of the Onsite Support, Process & Tools team, you’ll play a key role in delivering high-quality IT services to employees, consultants, and executives across Telenor’s global operations. Your day-to-day responsibilities will include:
- Acting as the first point of contact for IT issues related to End User Computing, O365, and workplace services.
- Troubleshooting hardware, software, VPN, network, and printing issues.
- Supporting device onboarding and offboarding, as well as local deployments using MDT and Autopilot/Intune MDM.
- Guiding users through problems and escalating unresolved issues appropriately.
- Assisting with asset and software inventory, and contributing to knowledge documentation.
- Supporting and training users on software, tools, and best practices.
- Collaborating with internal teams including security, infrastructure, and service desk.
- Contributing to continual improvement and project-based activities ac...
As part of the Onsite Support, Process & Tools team, you’ll play a key role in delivering high-quality IT services to employees, consultants, and executives across Telenor’s global operations. Your day-to-day responsibilities will include:
- Acting as the first point of contact for IT issues related to End User Computing, O365, and workplace services.
- Troubleshooting hardware, software, VPN, network, and printing issues.
- Supporting device onboarding and offboarding, as well as local deployments using MDT and Autopilot/Intune MDM.
- Guiding users through problems and escalating unresolved issues appropriately.
- Assisting with asset and software inventory, and contributing to knowledge documentation.
- Supporting and training users on software, tools, and best practices.
- Collaborating with internal teams including security, infrastructure, and service desk.
- Contributing to continual improvement and project-based activities ac...