Onsite Support Engineer

Onsite Support Engineer at N Consulting Ltd We are seeking a skilled and customer-focused Desktop Support Engineer to provide technical support and assistance to end-users regarding computer systems, hardware, and software issues. The ideal candidate will have a strong understanding of IT infrastructure and a passion for problem-solving. Key Responsibilities Provide first- and second-level support to end-users for desktop/laptop hardware, software, and peripheral issues. Install, configure, and maintain operating systems, software applications, printers, and other IT equipment. Troubleshoot and resolve network connectivity issues (LAN/WAN/Wi-Fi). Respond to tickets via helpdesk system and ensure timely resolution. Assist in onboarding/offboarding tasks, including device setup and configuration. Maintain inventory of IT assets and perform regular audits. Escalate unresolved issues to higher-level technical support or vendors as required. Document technical issues and solutions for futur...