Onsite Support Engineer (Monterrey)

ONSITE Support Engineer
Job in a nutshell
If you are an awesome problem solver, and highly self‐motivated and self‐directed, with keen attention to detail, we're looking for you!
We're looking for an ONSITE Support Engineer.
Mandatory Tasks
Obtains diagnostic data to assist in the investigation and resolution of problems.
Matches unresolved incidents against existing problems, known errors and other incidents.
Ensures that incidents and problems in systems and services are fully documented within the configuration management defect/problem reporting system.
Classifies and prioritizes unresolved incidents.
Initiates and co‐ordinates investigations to discover root causes, and progresses the implementation of remedial action.
Ensures that investigations are fully documented, to facilitate the optimum implementation of remedies.
Ensures that existing problems and known errors in systems and services being brought into operation are understood...