Found Description
ONSITE Support Engineer Responsibilities
- Obtains diagnostic data to assist in the investigation and resolution of problems.
- Matches unresolved incidents against existing problems, known errors and other incidents.
- Ensures that incidents and problems in systems and services are fully documented within the configuration management defect/problem reporting system.
- Classifies and prioritizes unresolved incidents.
- Initiates and co‑ordinates investigations to discover root causes, and progresses the implementation of remedial action.
- Ensures that investigations are fully documented, to facilitate the optimum implementation of remedies.
- Ensures that existing problems and known errors in systems and services being brought into operation are understood and managed in the same way as those arising from operational incidents.
- Ensures that the requirements of agreed internal and/or external levels of service are m...
Ready to Apply?
Submit your application for Onsite Support Engineer (Monterrey) at Link-Worldwide
Apply Now