Onsite Service Desk Team Lead — Graveyard Shift

HCLTech is seeking a Service Desk Team Lead in Taguig City, Philippines, to oversee daily operations of the service desk team. You will ensure timely and high-quality support for end users while providing guidance and technical assistance to maintain service levels.

Your responsibilities include leading a team of analysts, monitoring ticket queues, serving as an escalation point for complex issues, and providing coaching and mentoring. Strong experience in IT support and ITSM processes is required.