Onsite Service Desk Supervisor in Surrey

Lead a dynamic Service Desk team with Compugen Inc. in Surrey, BC as the Service Desk Supervisor. Harness your technical expertise and leadership skills to guide technicians and enhance customer service experiences.
Compugen is seeking an experienced Service Desk Supervisor to oversee and elevate team performance. This role requires a focus on coaching, training, and the use of performance metrics to drive service excellence. You will play a crucial role in employee development, ensuring an engaged and motivated team by supporting their growth and fostering a collaborative environment.
Key Responsibilities:
• Guide Service Desk Technicians through training and coaching
• Monitor calls and provide performance feedback
• Review and improve service standards and workflows
• Conduct regular check-ins with team members
• Participate in recruiting and onboarding processes
Requirements:
• Minimum of 6 years in service desk or tech support roles
• Previous supervi...