Onsite, Orlando FL Director of Call Center

UMMARY: We are seeking an experienced, strategic, and patient-centered leader to oversee all aspects of our mail-order pharmacy call center operations. The Director of Call Center will ensure safe, compliant, and efficient medication access for patients, providers, and client partners. This leader will have full ownership of daily call center performance, workforce management, quality monitoring, and strategic process improvement for all inbound and outbound pharmacy contact channels.

DUTIES AND RESPONSIBILITIES:

• Operational Leadership

• Develop and execute a call center strategy that supports patient access, refill management, and program growth.


• Lead, mentor, and develop call center leaders (Supervisors and Team Leads) to foster a compliant, high-performance, patient-first culture.


• Drive culture alignment through coaching, communication, and change management as the organization scales.


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