OnSite IT Support Engineer

We are seeking aIT Support Analystto provide essential Level 1 technical support for our systems and infrastructure. This role is the first point of contact for technical issues, requiring a blend of hands‑on troubleshooting and excellentstakeholder management. You will bridge the gap between technical operations and business needs, ensuring seamless communication in bothMANDARINandENGLISH

Key Responsibilities

• ProvideLevel 1 support for hardware, network infrastructure, and internal software systems.
• Act as a primary liaison for stakeholders, providing clear updates on technical resolutions.
• Resolve tickets efficiently while maintaining high internal service standards (SOPs).
• Communicate technical solutions fluently in two languages to support a global team.

Qualifications

• 3-5 years of experience in IT Helpdesk or Technical Support.
• MANDARIN speaker is a plus .