Found Description
Contribute to top-notch customer care at ECMM as an onsite Call Attendant in Dartmouth, NS. This permanent role demands strong communication and organizational skills for effective client interaction and booking management.
As a full-time Call Attendant, you'll engage with clients through inbound and outbound calls, ensuring smooth coordination of occupational testing. Reliability and flexibility in adapting to operational needs are essential in this fast-paced environment.
Key Responsibilities:
• Manage inbound/outbound calls for booking coordination
• Promptly address web booking requests
• Identify and escalate issues as necessary
• Maintain accurate records of client interactions
• Keep up to date with call center updates and protocols
Requirements:
• High School diploma an essential qualification
• Bilingual capability is advantageous
• Outstanding planning and prioritizing skills
• Must be able to work independently and with good judgment
• ...
As a full-time Call Attendant, you'll engage with clients through inbound and outbound calls, ensuring smooth coordination of occupational testing. Reliability and flexibility in adapting to operational needs are essential in this fast-paced environment.
Key Responsibilities:
• Manage inbound/outbound calls for booking coordination
• Promptly address web booking requests
• Identify and escalate issues as necessary
• Maintain accurate records of client interactions
• Keep up to date with call center updates and protocols
Requirements:
• High School diploma an essential qualification
• Bilingual capability is advantageous
• Outstanding planning and prioritizing skills
• Must be able to work independently and with good judgment
• ...