Onsite AI-Driven Call Center Operations Lead

XPOTENTIAL is looking for a Manager of Operations based in Medellín to oversee the performance of our contact center and enhance the operational success of Vantage AI. The ideal candidate will lead daily performance metrics and manage the recruitment and training of agents, while ensuring seamless integration of AI solutions for optimal patient engagement.

This role offers a direct trajectory to VP of Operations for the right leader proficient in English and experienced in the call center industry.