Onshore Customer Concern Lead at Aon

Join Aon as an Onshore Customer Concern Lead, dealing with complex client inquiries and championing service standards. This opportunity focuses on enhancing client interactions within a commercial insurance context.
This pivotal role combines technical knowledge of commercial P&C insurance with operational leadership, managing certificate and autoslip cases for clients. You'll be instrumental in coaching colleagues, responding to critical issues, and implementing changes to streamline processes. Your success is linked to your ability to collaborate with various stakeholders throughout Canada.
Key Responsibilities:
• Resolve critical client certificate and autoslip inquiries
• Assign and oversee workflow for issue resolution
• Ensure compliance with service standards and documentation
• Support teams in troubleshooting and communication
• Develop improved processes for client issue management
Requirements:
• In-depth knowledge of commercial P&C insurance
• ...