Online Travel Consultant – ANZ

Job Description

As a Travel Consultant, you will deliver exceptional service to American Express Card Members by providing expert travel support over the phone. As a trusted advisor, you will help customers plan, manage, and adapt their travel arrangements, ensuring every interaction is tailored to their individual needs. From supporting new bookings and travel benefit enquiries to managing itinerary changes and unexpected travel disruptions, you will provide end-to-end servicing across the customer journey. Using your travel expertise, consultative approach, and strong problem‑solving skills, you will recommend personalized travel solutions, help Card Members maximize the value of their American Express benefits, and create seamless travel experiences that build long‑term customer loyalty. Working in a fast‑paced, performance‑driven environment, you will confidently navigate complex travel policies, collaborate with airline and supplier partners, and deliver exceptiona...