Online Customer Service Representative

On-site - Manila 1-3 Yrs Exp Bachelor Full-time

We are seeking a reliable and customer-focused Customer Service Representative (CSR) with experience in e-commerce support. The CSR will handle customer inquiries, process orders, resolve issues, and ensure a positive shopping experience across online platforms. The ideal candidate is an excellent communicator, organized, and comfortable working with online order management systems.

Key Responsibilities

• Respond promptly to customer inquiries via email, chat, social media, and phone.
• Assist customers with order tracking, product information, returns, exchanges, and refunds.
• Resolve customer complaints in a professional and timely manner.
• Process orders, cancellations, and modifications in the e-commerce system.
• Coordinate with the warehouse, logistics, and fulfillment teams regarding order issues.
• Monitor and respond to...