Online Customer Service Representative

HR Officer – RSD Human Resource Management Consultancy

Location: Mandaluyong (On-site)

Experience: 1‑3 years in customer service

Job Description

The HR Officer is responsible for providing customer service support via chat, email, and social media, ensuring high satisfaction and efficient issue resolution.

• Assist customers with inquiries via chat, email, and social media platforms.
• Resolve customer issues efficiently and maintain a high level of customer satisfaction.
• Provide product information and support to enhance the customer experience.
• Document customer interactions accurately in the system.
• Collaborate with team members to improve service processes.

Requirements

• Educational Qualifications: High school diploma or equivalent preferred.
• Experience Level: 1‑3 years of customer service experience.
• Skills and Competenci...