Found Description
On-site - Makati 1-3 Yrs Exp Bachelor Full-time
Job Description
Insurance Health & Wellness
Life Insurance, HMO
We are looking for a friendly and proactive E-Commerce Customer Service Representative to manage pre-sales inquiries, post-sales support, and customer feedback for our online stores.
Key Responsibilities
- Respond to customer inquiries via chat, email, and social media platforms
- Handle order issues, returns, refunds, and complaints
- Maintain positive customer relations and high store ratings
- Collect and report customer feedback to Operations and Marketing teams
- Assist with order verification, tracking, and follow-up
- Prepare basic daily performance reports
Qualifications
- 1–2 years of customer service experience (e-commerce experience preferred)
- Friendly, patient, and detail-oriented
- Strong communication and problem-s...
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