Online Customer Care Specialist — Problem Solver

Key Responsibilities

• Answer incoming customer calls and respond to inquiries.
• Make outbound calls to customers when required.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and escrow complex issues to supervisors when necessary.
• Record customer interactions and update customer information in the system.
• Follow call center scripts and procedures.
• Maintain a high level of professionalism and customer service.
• Meet daily and monthly performance targets (call handling time, customer satisfaction, etc.).