Found Description
We're seeking for an Onboarding Success Executive to join our expanding team.A fast-paced environment, where no two days are the same - bring your experience into a newly developed position.This role will provide additional support to manage the live tasks for the Onboarding Success Team, ensuring that all customer queries are addressed in a timely manner.Responsibilities of the role:- **Customer Onboarding**:- Conduct personalized welcome calls based on tailored scripts for each customer segment (Real Estate Agents, Brokers, Property Managers, Developers/Builders, Real Estate Photographers, Short Term Rental Companies).
- Conduct live webinars and answer chats for prerecorded webinars for standard onboarding processes.
**System Familiarization**:**Sales and Cross-Selling**:- Identify opportunities for cross-selling and up-selling during onboarding and follow-up calls.
- Highlight relevant services based on customer segment and individual needs.
**Record Keeping**:- ...