Onboarding Operation, Lead

About Reap

Reap is a leading fintech company that builds a frictionless global financial ecosystem enabled by stablecoins.

Location: Hong Kong / Singapore | Team: Operations | Working model: Hybrid

• Own KYB/AML onboarding across the client onboarding journey for our Direct and FaaS products.
• Review and progress onboarding applications end to end, focusing on execution quality and turnaround time.
• Build dedicated onboarding capacity to ensure throughput.
• Partner closely with Sales, Customer Growth, Implementation, Operations, Compliance, and cross‑functional stakeholders to move clients through onboarding effectively.
• Handle escalations and edge cases with sound judgment.
• Help define and improve onboarding processes, system logic, and workflow quality with the Senior Business Analyst.
• Contribute to establishing onboarding QA practices, SLA o...