Onboarding Head - Operations

Onboarding Head – Operations Department: Operations Location: Delhi Type: Full-time | In-office Experience: 5–8 years, incl. 2 years leading onboarding/client-servicing/ops teams, preferably in fintech/BFSI About PaySprint PaySprint is a B2B banking fintech company (200 APIs, 1,000 active partners) powering payments, verification, and onboarding through products like SprintOPN, SprintNXT, SprintVerify, and SprintEXcrow. Award-winning and fast-growing, with a Unified Open API Platform at its core. Role Overview Own end-to-end merchant/partner onboarding — fast, compliant, and frictionless. Build scalable processes, lead a growing team, and partner with Sales, Product, Compliance, and Tech to cut TAT and remove bottlenecks. Key Responsibilities Own onboarding roadmap: lead handoff → documentation → KYC/KYB → activation → go-live Build and lead the onboarding team; set SOPs, quality standards, and TAT benchmarks Improve workflows/tools to reduce TAT and drop-offs Partner with Compliance/R...