On-Site Technical Support (Xico)

Responsibilities- Implement and maintain Aumovio's general System and Security Management Solutions- 3rd level support tasks for SSM team related topics- Responsible for operational tasks & documentation within the SSM area- Knowledge management and knowledge transfer to local IT Administrator community- Troubleshooting, incident and problem management in the SSM area- Improvement of existing management systemsSkills- Over 3 years of experience on site tech support L2- Advanced Level of English- C1 // MANDATORY- Well organized technical planning and problem-solving skills- Coordination skills- Have ability to creatively solve problems with minimal guidance, while maintaining a timely, cost-effective approach- High motivation to work in a challenging, global acting and multicultural team- Fluent in English (German a plus)- Knowledge of IT operation (Windows platforms, Active Directory, Software Deployment)- Working knowledge of ITIL with respect to Incident and Change Management- Com...