On Site Technical Support Technician

Job Summary

The On Site Technical Support Technician is responsible for all on‑site service and support needs for our customers, including workstations, servers, printers, networks, and vendor‑specific hardware and software.

Responsibilities

• Maintain client satisfaction with their environment.
• Ensure that technology is functioning properly.
• Coordinate with BTA to implement business goals.
• Verify and maintain the currency of centralized services functionality (backups, AV, malware protection, patching).
• Develop and deploy onsite proactive services to reduce reactive support.
• Act as onsite technical support for user issues, including allocating and maintaining loaner equipment.
• Perform regular onsite staging and repair services.
• Track progress of any deficiency through the ticketing system to completion.
• Collaborate with peers to solve client issues promptly.
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