On-Site Support Analyst in Saskatoon

Join Horizon's Support Desk team in Saskatoon, Saskatchewan, as an On-Site Support Analyst. Deliver exceptional customer service by diagnosing and resolving technology issues for clients efficiently.
This role is essential for managing Horizon’s internal infrastructure and supporting Managed Services Clients. You’ll provide timely responses to tickets, ensuring quality service standards are met or exceeded. Strong technical acumen, problem-solving skills, and experience in a similar role will help you succeed in this position.
Key Responsibilities:
• Develop strong relationships with clients for successful issue resolution
• Triage and diagnose technology issues accurately
• Maintain detailed ticket notes and time entries
• Respond to client tickets via phone or email in a timely manner
• Escalate complex issues to appropriate technical resources
Requirements:
• Degree or diploma in IT or related field preferred
• Previous experience in technical support o...