Found Description
Become a key player at Horizon as an On-Site Support Analyst in Saskatoon, Saskatchewan. Deliver exceptional customer service while solving technical issues for managed services clients.
In this role, you will develop strong relationships with Horizon’s clients, providing timely and effective technical support. As a vital member of the Support Desk team, your primary responsibility will be efficiently triaging and resolving client technology issues, ensuring top-notch customer service experiences. You will also support Horizon's internal teams and infrastructure, promoting the company culture in all interactions.
Key Responsibilities: • Triaging and diagnosing client issues promptly • Closing an average of 10 tickets daily • Ensuring 70% First Call Resolution (FCR) • Keeping accurate ticket notes and time entries • Escalating complex issues to technical teams
Requirements: • Degree in Computer Science or related field • Previous technical support experience p...
In this role, you will develop strong relationships with Horizon’s clients, providing timely and effective technical support. As a vital member of the Support Desk team, your primary responsibility will be efficiently triaging and resolving client technology issues, ensuring top-notch customer service experiences. You will also support Horizon's internal teams and infrastructure, promoting the company culture in all interactions.
Key Responsibilities: • Triaging and diagnosing client issues promptly • Closing an average of 10 tickets daily • Ensuring 70% First Call Resolution (FCR) • Keeping accurate ticket notes and time entries • Escalating complex issues to technical teams
Requirements: • Degree in Computer Science or related field • Previous technical support experience p...
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