On-Site Process Analyst at Eastlink

Step into a pivotal role with Eastlink as an On-Site Process Analyst in Halifax, Nova Scotia. Drive process improvements and enhance customer experience while collaborating with cross-functional teams.
As a Process Analyst, you'll work directly under the Senior Manager, supporting the launch and enhancement of systems and processes across all business lines. This role requires a thorough analysis of business requirements, effective change management, and the ability to create training and policy documents. Your contributions will focus on providing frontline teams with the necessary resources to deliver high-quality customer service consistently.
Key Responsibilities:
• Analyze business requirements for process improvements
• Oversee change management and implementation plans
• Maintain knowledge tools for frontline support
• Collaborate with teams based on customer feedback
• Recommend operational changes through comprehensive analysis
Requirements:
• 1-3 ye...