On-Site MRO Customer Service Manager

Join RTX as an On-Site MRO Customer Service Manager and be the main point of contact for customers during engine services. This role is vital for driving satisfaction and aligning service team efforts.
We are seeking a proactive and experienced individual who will manage customer interactions before, during, and after service events. This full-time position involves strategic oversight of plans while ensuring that customer demands are met promptly and effectively. Your leadership will help maintain operational efficiency and enhance customer loyalty.
Key Responsibilities:
• Coordinate event plans and customer requirements
• Ensure adherence to contractual obligations
• Communicate effectively with facility representatives
• Lead training and mentorship for team success
• Prepare analysis and manage SAP and CRM systems
Requirements:
• Minimum 6 years experience with a Master’s degree
• Strong analytical and business acumen
• Proficiency in MS Office with...