On-site IT Support Specialist — User Help & Troubleshooting

SoftwareONE is seeking an On-site Support Analyst in Medellín, Colombia. The role involves logging incidents, providing IT support, resolving problems, and assisting users.

Ideal candidates should have technical training and over one year of experience in a help desk role, along with strong problem-solving abilities and a customer-focused mindset. The company promotes a creative and respectful culture, with employee recognition and training opportunities.